Find answers and
general information
quickly about CCC!
(610) 449-2657
customerservice@callcenterconnect.com
Commonly Asked
Are the calls recorded?
Yes, we keep them for up to 90 days, both for Quality
Control and references, if needed.
Can you connect a call to me?
Yes! If you are driving or busy at the moment and
can't take down the number, it is called patching.
How do you deliver messages?
We can deliver your messages any way you would like
via: pager, text message, e-mail, fax, or a direct phone
call to you. You can also call in for your messages.
What type of information do you take?
It is tailored to your specific needs. We build our own
script to match exactly how you would want your calls
to be answered.
Do you accept credit cards for payment?
Yes, we accept all major credit cards. However, we do
Do you make appointments?
Of course, doctors, painters, real estate companies,
parties, reservations, virtually any kind of
appointment can be made.
How do you determine pricing?
Billing is minute based but if you can't find a package
that fits your needs we are more than willing to work
with you!
Do you have a referral program?
Yes! We will reward you for referrals that result in a
new account.
What other services do you offer?
We go beyond basic answering services! Our team
handles outbound/lead calls, takes orders, books
appointments, manages reservations and RSVPs, and
even provides alarm monitoring. We’re always happy
to adapt our service to fit your exact needs — we’re
the smile at the end of your line!