Frequently Asked Questions

Find answers and general information quickly about CCC!

Support & Questions

Phone: (610) 449-2657
Email: customerservice@callcenterconnect.com

Commonly Asked

Are the calls recorded?

Yes, we keep them for up to 90 days, both for Quality Control and references, if needed.

Can you connect a call to me?

Yes! If you are driving or busy at the moment and can't take down the number, it is called patching.

How do you deliver messages?

We can deliver your messages any way you would like via: pager, text message, e-mail, fax, or a direct phone call to you. You can also call in for your messages.

What type of information do you take?

It is tailored to your specific needs. We build our own script to match exactly how you would want your calls to be answered.

Do you make appointments?

Of course, doctors, painters, real estate companies, parties, reservations, virtually any kind of appointment can be made.

How do you determine pricing?

Billing is minute based but if you can't find a package that fits your needs we are more than willing to work with you!

Do you have a referral program?

Yes! We will reward you for referrals that result in a new account.

What other services do you offer?

We offer more than your basic answering service! We make out bound/lead calls, take orders, make appointments, hold reservations, take RSVPS for parties, provide alarm monitoring services, and we are always willing to accommodate and make our service match your exact needs. We are the smile at the end of your line!

Do you accept credit cards for payment?

Yes, we accept all major credit cards. However, we do charge a 4% processing fee.